Grievances and settlement of customs disputes 

The concerned person may grievance from determining the class of the goods, its origin, or its values, and the authority forms committees to consider the grievances. These committees were formed by a decision from the minister or his delegate, with the head of one of the officials of the authority with at least a general manager, and the membership of two of the authority officials, and the concerned person or his representative may attend In front of the committee, the committee is separated from the grievance within seven working days from the date of its presentation by a reasonable decision. If the concerned person accepted the committee’s decision within seven days from the date of notification to him, a report was issued and the authority committed to implement it. The executive regulations of this law define the rules and procedures for the work of these committees.

Taking into account the provisions of the arbitration law in the civil and commercial articles issued by Law No. 27 of 1994, if the dispute continues between the authority and the concerned person, and the latter or those represented asked to refer the dispute to arbitration and the minister or whoever represents him, the dispute is referred to an arbitration entity formed with the head of a member of the  Judicial entities or bodies at the rank of at least an advisor or one of the professors from the law colleges registered in the arbitration schedule of the Ministry of Justice, and a membership of an arbitrator from the authority chosen by the minister or his delegate, and an arbitrator chosen by the concerned person. The entity issued its decision, with the support of  the majority of opinions, provided that the decision includes a statement of those who bear the arbitration expenses, and the decision of the entity shall be permanently binding on the two parties that are not subject to appeal except in the cases stipulated in the arbitration law in the civil and commercial articles referred to. The executive regulations of this law shall determine the expenses, rules and procedures of work in front of the arbitration entities and the rewards of their members.